Privacy Policy

Privacy Policy

Introduction

Greetings to Vivya PMS! We are dedicated to protecting the privacy of our users personal information. This Privacy Policy outlines our practices concerning the collection, use, and safeguarding of your data within our Vivya property management solution and AI chat hospitality services.

Information Collection and Use

For a better experience, while using our Service, I may require you to provide us with certain personally identifiable information. The information that I request will be retained on your device and is not collected by me in any way.

Personal Identification Information

We collect personal information such as names, email addresses, phone numbers, and physical addresses when users register, make bookings, or use our services.

Property Data

Our system processes data related to property management, including property details, owner information, and tenant data.

AI Chat Interactions

We collect data from interactions with our AI chat hospitality service, including queries, requests, preferences, and feedback.

Usage and Technical Data

We gather technical information like IP addresses, device types, browser types, and operating system details, as well as usage data such as login information, user interface interactions, and system performance metrics.

Service Provision and Enhancement

To provide, operate, and maintain our services, and to improve the functionality and user experience of our property management system and AI chat service.

Customer Support

To offer customer assistance and respond to queries and concerns. Communication: To communicate with users about service updates, promotional offers, and property management related information, if opted-in.

Data Analysis and AI Training

To analyze data for improving our AI algorithms and ensuring accurate, personalized responses.

Data Security

We implement robust security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

With Third Parties

We may share your information with service providers and partners who assist us in delivering our services. These parties are bound by confidentiality agreements and are restricted from using the data for other purposes.

Legal Compliance

We may disclose your information to comply with legal obligations, protect our rights, and ensure the safety of our users and the public.

Consent

By using our services, you consent to the collection, use, and sharing of your information as outlined in this Privacy Policy.

Third-Party Services

Our services may include links to external websites or integrate with third-party services. We are not responsible for the privacy practices of these external services.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website.

Contact Us

For any questions or concerns about this Privacy Policy, please contact us at enquiry@vivyapms.com